Refund policy

Refund & Return Policy

Due to the nature of food products, returns or exchanges are not accepted once the product has been delivered, except in the cases mentioned below.

Eligible Cases for Refund / Replacement

You may request a refund or replacement if:

You receive a damaged package
The product delivered is incorrect
The product is expired or spoiled at the time of delivery

How to Raise a Request

To initiate a refund or replacement request:

Email us within 48 hours of delivery
Share clear images/videos of the product and packaging
Mention your order ID and issue details

Email: info@nexora.family

Requests raised after 48 hours may not be eligible for review.

Refund Process

Once your request is reviewed and approved:

Refunds will be processed to the original payment method
Refunds typically take 5
–7 business days to reflect in your account

Replacement Process

If a replacement is approved, a fresh product will be shipped at no additional cost.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

Incorrect address provided by the customer
Failed delivery due to unavailability of the recipient
Minor packaging variations that do not affect product quality
Delays caused by courier partners beyond our control

Order Cancellation

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellations are not possible.

To cancel an order, please contact us immediately at:

info@nexora.family

Contact Us

For any shipping or refund-related queries, feel free to reach out: