Terms of service

1. Introduction

Welcome to Nexora.
By accessing or using our website, placing an order, or browsing our content, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are accessing the site under the supervision of a parent or legal guardian

3. Product Information

We strive to display accurate product descriptions, images, and pricing. However:

  • Product images are for representation purposes only

  • Actual packaging or appearance may vary slightly

  • Nutritional values are approximate and may vary by batch

Nexora. reserves the right to modify product information without prior notice.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise

  • Prices may change without prior notice

  • Payments are processed securely through authorized third-party payment gateways

Nexora does not store your card or banking details.

5. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment

  • Nexora reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud

  • Orders can be cancelled only before dispatch

Once shipped, orders cannot be cancelled.

6. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, courier services, or unforeseen circumstances.
Nexora is not responsible for delays caused by third-party logistics partners.

7. Returns, Refunds & Replacements

Please refer to our Refund & Shipping Policy for detailed information.
Food products are non-returnable except in cases of damage, incorrect delivery, or quality issues.

8. User Responsibilities

By using this website, you agree not to:

  • Provide false or misleading information

  • Attempt unauthorized access to our systems

  • Use the website for unlawful or harmful activities

Any misuse may result in termination of access.

9. Intellectual Property

All content on this website — including text, images, logos, graphics, and designs — is the property of Nexora and is protected under applicable intellectual property laws.

Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

Nexora shall not be liable for:

  • Any indirect or consequential damages

  • Losses arising from misuse of the website

  • Delays or failures beyond our reasonable control

Use of our products is at the customer’s discretion.

11. Third-Party Links

Our website may contain links to third-party websites.
Nexora is not responsible for the content, policies, or practices of these websites.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and protect your data.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Darbhanga, Bihar, India.

14. Changes to Terms

Nexora reserves the right to update or modify these Terms & Conditions at any time.
Continued use of the website constitutes acceptance of the updated terms.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: info@nexora.family
Phone: +91 9296999633
Website: nexora.family
Address: Darbhanga, Bihar, India